FAQs

All communication between yourself and our meteorologists is visible in the communication log. If you have been called by DTN, this is also visible here. Go to Dashboard – Communication Log.

Whilst we can monitor RWIS stations and compare observations against forecast at these stations, this is not possible along the RBF route. Any changes at the RWIS station locations will affect the RBF forecasts within the area, but as it is a dynamic process, it is not possible to say by how much the RSTs

Whilst there is a link on that RBF section between the Station and RBF forecast, in some cases, the RBF forecast for the section of road on which an RWIS station is located is different to the station forecast at that point. It is possible that the RBF section can be slightly cooler in the

The traditional domain forecasts on RoadMaster are powered by the RWIS station forecasts within those domains, and simply reflect the ‘worst case’ from those stations. The RBF is dynamic, with much higher resolution, and so can pick out warm/cold spots along the route which cannot be determined by simply using a few RWIS station forecasts.

In the app, go to the hamburger icon on the top left, tap Action Log in the menu, tap the + on the bottom right. Check all features of our app in the video.

Yes, our meteorologists have insight in your action log.

Send an email to [email protected] or ring us, our phone numbers can be found here.

Please check for typos. Remember that passwords are case-sensitive. If it still does not work, click on Forgot password? and follow the process.