What do I do if I have filled out the Contact Roster and am still getting a banner saying it is not complete?
Reading Time: 2 minutesAfter you fill out the Contact Roster, you may see the following banner on your dashboard. There are 3 conditions that need to be met when filling out the Roster. If any are missed, the banner will appear. Condition #1 The Roster has to be filled in until May 1st (which is the end
Read MoreHow do I get weather observations or RWIS measurements?
Reading Time: < 1 minuteClick on the Location icon in the middle of the top bar on the website. Select the name of the location by clicking on v on the right to select from the drop down menu. Click on Graphs for a graphical presentation or Observation for a tabular view.
Read MoreHow do I add a recipient to the forecast email distribution list?
Reading Time: < 1 minuteGo to Settings on the website. Admins can select Email Distribution Lists and click on the pencil next to the Forecast Emails distribution list. To remove an address, click on the x next to it. To add an address, scroll to the bottom and type it in.
Read MoreHow do I update the Contact Roster for the weather room to call the road manager on duty?
Reading Time: < 1 minuteGo to Settings – Contact Roster (phone). Click on +Add roster entry to add a new entry. If you would like to edit an existing entry, click on that entry and you can edit it or delete it. This is an optional service.
Read MoreHow do I update the Action Log on the site?
Reading Time: < 1 minuteWhen logged into the website, go to the dashboard, scroll down to Location/Domain details, click on the + at the time you would like to log an action on the horizontal blue line called “Action Log”. This will only work for those who have the rights.
Read MoreHow do I update the recipients of the Action Log?
Reading Time: < 1 minuteOn the website, go to Settings – select Email Distribution Lists and click on the pencil next to the distribution list. To remove an address, click on the x next to it. To add an address, scroll to the bottom and type in the address.
Read MoreHow do I see historical road weather forecast emails?
Reading Time: < 1 minuteOn the Dashboard of the RoadMaster website, click on the calendar icon on the top left and select the issue date in the past that you would like to see. Select “e-mail archive” and select the email issue time.
Read MoreHow do I see historical road weather forecasts, RWIS measurements and camera images as presented in the past on the RoadMaster website?
Reading Time: < 1 minuteOn the Dashboard, click on the calendar on the top left and select the past date & time you wish to see. If there is a padlock icon, click on that and wait a few mins, select the issue time again and the website will present the info as of that date
Read MoreHow can I find the forecast texts written by the forecasters in the mobile app?
Reading Time: < 1 minuteIn the bar in the bottom of the screen, tap Locations and next tab Texts in the top right of the screen. Check all features of our app in the video.
Read MoreHow do I contact the Weather Room?
Reading Time: < 1 minuteWhen logged into RoadMaster, at the top right of the page, click on Contact and you will see the phone number for the forecasters. This is an optional service.
Read MoreWhich communication is visible on RoadMaster?
Reading Time: < 1 minuteAll communication between yourself and our meteorologists is visible in the communication log. If you have been called by DTN, this is also visible here. Go to Dashboard – Communication Log.
Read MoreHow will a forecast update affect different routes?
Reading Time: < 1 minuteWhilst we can monitor RWIS stations and compare observations against forecast at these stations, this is not possible along the RBF route. Any changes at the RWIS station locations will affect the RBF forecasts within the area, but as it is a dynamic process, it is not possible to say by how much the RSTs
Read MoreWhen asked why the RWIS station forecast is different to the RBF forecast, for that point:
Reading Time: < 1 minuteWhilst there is a link on that RBF section between the Station and RBF forecast, in some cases, the RBF forecast for the section of road on which an RWIS station is located is different to the station forecast at that point. It is possible that the RBF section can be slightly cooler in the
Read MoreWhy the RBF is different to the domain forecasts?
Reading Time: < 1 minuteThe traditional domain forecasts on RoadMaster are powered by the RWIS station forecasts within those domains, and simply reflect the ‘worst case’ from those stations. The RBF is dynamic, with much higher resolution, and so can pick out warm/cold spots along the route which cannot be determined by simply using a few RWIS station forecasts.
Read MoreHow do I update the Action Log in the app?
Reading Time: < 1 minuteIn the app, go to the hamburger icon on the top left, tap Action Log in the menu, tap the + on the bottom right. Check all features of our app in the video.
Read MoreCan DTN see the action log?
Reading Time: < 1 minuteYes, our meteorologists have insight in your action log.
Read MoreHow do I contact Customer Services?
Reading Time: < 1 minuteSend an email to [email protected] or ring us, our phone numbers can be found here.
Read More“Invalid login credentials” when I try to log into RoadMaster?
Reading Time: < 1 minutePlease check for typos. Remember that passwords are case-sensitive. If it still does not work, click on Forgot password? and follow the process.
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